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Definitions and key terms

To help explain things as clearly as possible in this Return & Refund Policy, every time any of these terms are referenced, are strictly defined as:

  • Company: when this policy mentions “Company,” “we,” “us,” or “our,” it refers to Asto Labs, that is responsible for your information under this Return & Refund Policy.

  • Customer: refers to the company, organization or person that signs up to use the Asto Labs Service to manage the relationships with your consumers or service users.

  • Device: any internet connected device such as a phone, tablet, computer or any other device that can be used to visit Asto Labs and use the services.

  • Service: refers to the service provided by Asto Labs as described in the relative terms (if available) and on this platform.

  • You: a person or entity that is registered with Asto Labs to use the Services.

Return & Refund Policy

Thanks for using the services of Asto Labs. We appreciate the fact that you like to use the services we build. We also want to make sure you have a rewarding experience while you're exploring, evaluating, and using our services.

As with any e-commerce experience, there are terms and conditions that apply to transactions at Asto Labs. We'll be as brief as our attorneys will allow. The main thing to remember is that by placing an order or making a purchase at Asto Labs, you agree to the terms set forth below along with Asto Labs's Privacy Policy.

If there's something wrong with the service you bought, or if you are not happy with it, you have 1 week to claim a refund and get your paid money back.

If you would like to claim a refund for the service utilized, you may just claim for the same from our site/ app or send a message to us. We will process it and do the needful for your refund. Generally the refund will take 3 to 5 working days and will be transferred to the source payment account or will be refunded immediately, if it is to be credited to your Asto Wallet, as per your choice.


We at Asto Labs, commit ourselves to serve our customers with the best services. Every single service that you choose is thoroughly monitored, checked for perfection and served with utmost care. We do this to ensure that you fall in love with our service.

Sadly, there are times when you may not be satisfied fully with our services. In such cases, you may claim for refund and we will refund you 100%. You will be intimated about it in advance so that you don"t have to worry unnecessarily about the refund process. If you have purchased via Online payment (not Cash on Delivery), then you will be refunded once our team confirms your request. If it is cash on Delivery, then the

Sample collection Charges

Asto Labs is responsible for refunding your sample collection charges also if any in case of refund claimed.

Your Consent

By using our website/app, registering an account, or making a purchase, you hereby consent to our Return & Refund Policy and agree to its terms.

Changes To Our Return & Refund Policy

Should we update, amend or make any changes to this document so that they accurately reflect our Service and policies. Unless otherwise required by law, those changes will be prominently posted here. Then, if you continue to use the Service, you will be bound by the updated Return & Refund Policy. If you do not want to agree to this or any updated Return & Refund Policy, you can delete your account.

Contact Us

If, for any reason, You are not completely satisfied with any of our service that we provide, don"t hesitate to contact us and we will discuss any of the issues you are going through with our service.